Returns Policy

Due to manufacturer regulations, hygiene standards, and safety considerations, DermSilk is unable to accept returns or exchanges on any skincare tools or electronic devices. All devices are considered final sale once purchased.

Each device is backed by the respective manufacturer’s warranty. In the event of a defect, malfunction, or performance concern, customers must contact the manufacturer directly for troubleshooting, warranty service, or replacement in accordance with their warranty policy.

As an authorized retailer, DermSilk guarantees that all devices are authentic, brand new, and shipped in original manufacturer packaging.

If you have questions about selecting the right device prior to purchase, our team is always happy to assist before checkout.

We offer a 60-day, money-back guarantee on all DermSilk products. The 60 days begins from the date of receiving your item to start a return. Our policy is to accept returns for select brands, granted they are in an acceptable condition. An acceptable condition means the item is unopened, unused, and any seals remain intact. Return package must include all gift with purchase or promotional material. If the gift is not included in the return package the full cost of the gift item will be deducted upon refund. Original shipping amount will not be refundable upon processing.  If you receive a damaged, faulty, or incorrect item, please contact our customer service department at support@dermsilk.com or call at (866) 405-6608 within 48 hours of receipt. Please note you will be required to provide photo and video evidence prior to receiving a return label to return the defective item for replacement.  

Note: Any items that have not been reported defective within 7 days of receipt will not be exchangeable. For returns between 60 and 90 days, we offer a refund via store credit.

Return PeriodRefund Type0-60 Days from Receipt of OrderFull refund or store credit60-90 Days from Receipt of OrderStore credit

All return shipping is paid for with a provided prepaid shipping label. Original shipping is not refundable. Once a return is received, a refund will be issued for the returned goods within 5-7 business days from the date we receive the return. You may receive a notification via email as confirmation. If you do not receive your refund after 7 days since you received our confirmation email, then contact us at (866) 405-6608 or email support@dermsilk.com.  

If you find that an item you purchased from DermSilk is defective. Please reach out to our customer care team within 48 hours of receiving the item for help replacing the item. Replacement eligibility may vary among our carried brands, but we will work with you on an individual basis to find you the ideal replacement item for your personal skincare needs.

Call us at (866) 405-6608 or email info@dermsilk.com for assistance with a defective product.

We offer package protection prior to checkout. If a customer chooses to not purchase the package protection, we will not be responsible for any package which tracking shows delivered but has gone missing. If a customer provides us with the incorrect shipping address, we are not responsible if the package is lost. If a package is lost or stolen and has package protection. We will file a claim and email the customer a link to submit answers to a questionnaire. Once those answers are submitted the claim process will begin and can take up to 30 days to resolve however in most cases will resolve within 1-2 weeks. Once the claim payment has been made the customer will be shipped a replacement package with signature required. Once the replacement package has been shipped, the items from that shipment will be non-returnable.

All orders are processed and shipped within 24 to 48 business hours of placement, not including weekends. For example, orders placed on Saturday and Sunday will be processed by the end of the day on Tuesday.

We do our best to keep our website updated with out of stock notifications, but if for some reason an item on an order you placed turns out to be out of stock, we will notify you of the back order via email within one business day. Please ensure emails from DermSilk will go into your inbox, and not be filtered into your promotions or junk mail folders.

Any shipment refused by the customer will be charged a non-delivery fee to the original form of payment used for the order. This fee will vary depending on the customer’s location and includes shipping fees. This fee will be deducted from any return or store credit, if applicable.