Returns
We want you to feel confident and excited every time you shop with DermSilk. Our goal is to provide a smooth, enjoyable experience from start to finish. If for any reason you need to make a return, we accept eligible items from select brands as long as they are unopened, unused, and in their original condition with all seals intact. Please be sure to include any gifts with purchase or promotional items in your return package, as missing items may be deducted from your refund.
To keep things fair for all customers, we allow up to three individual items to be returned or exchanged within a 365-day period. In the case of order cancellations or returns, refunds are issued in the form of store credit. Please note that original shipping fees are non-refundable.
If your order arrives damaged, faulty, or incorrect, our team is here to help—just reach out to us within 48 hours of delivery at support@dermsilk.com
or (866) 405-6608. We may ask for photo or video confirmation so we can quickly arrange a replacement and make things right for you.
All return shipping is paid for with a provided prepaid shipping label. Original shipping is not refundable. Once a return is received, a refund will be issued for the returned goods within 5-7 business days from the date we receive the return. Refund will be processed less the original shipping and insurance charge and any rewards used will be non-refundable. You may receive a notification via email as confirmation. If you do not receive your refund after 7 days since you received our confirmation email, then contact us at (866) 405-6608 or email support@dermsilk.com.
Due to manufacturer regulations, hygiene standards, and safety considerations, DermSilk is unable to accept returns or exchanges on any skincare tools or electronic devices. All devices are considered final sale once purchased.
Each device is backed by the respective manufacturer’s warranty. In the event of a defect, malfunction, or performance concern, customers must contact the manufacturer directly for troubleshooting, warranty service, or replacement in accordance with their warranty policy.
As an authorized retailer, DermSilk guarantees that all devices are authentic, brand new, and shipped in original manufacturer packaging.
If you have questions about selecting the right device prior to purchase, our team is always happy to assist before checkout.
If you find that an item you purchased from DermSilk is defective. Please reach out to our customer care team within 48 hours of receiving the item for help replacing the item. Replacement eligibility may vary among our carried brands, but we will work with you on an individual basis to find you the ideal replacement item for your personal skincare needs.
Call us at (866) 405-6608 or email info@dermsilk.com for assistance with a defective product.
We offer package protection prior to checkout. If a customer chooses to not purchase the package protection, we will not be responsible for any package which tracking shows delivered but has gone missing. If a customer provides us with the incorrect shipping address, we are not responsible if the package is lost. If a package is lost or stolen and has package protection. We will file a claim and email the customer a link to submit answers to a questionnaire. Once those answers are submitted the claim process will begin and can take up to 30 days to resolve however in most cases will resolve within 1-2 weeks. Once the claim payment has been made the customer will be shipped a replacement package with signature required. Once the replacement package has been shipped, the items from that shipment will be non-returnable.